Protect your data and personal information, erase all of data and settings before sending your device to EasyTradeNow. We will still double check your device to make sure it’s been erased once we receive it.

Before you erase your device, we recommend you make a backup of your iPhone’s data via iCloud or by connecting your iPhone to the computer you normally sync with.

Here is how you can erase your device before sending it to EasyTradeNow:

  1. Tap the settings (gear icon) from the home screen (or whatever page it happens to be located on your iPhone).
  2. Tap the “General” settings menu item.
  3. Choose the “Reset”: menu item.
  4. Tap on the “Erase All Contents and Settings” menu item.

How to erase your device via iCloud, if it does not power on or after you have shipped it to EasyTradeNow with iCloud.

  1. Sign in to icloud.com/#find with your Apple ID (the one you use with iCloud), then click Find My iPhone.
  2. Click All Devices, then select the device you want to erase.
  3. In the device’s Info window, click Erase [device].

To erase:

  1. An iOS device: Enter your Apple ID password. If the device you’re erasing has iOS 7 or later, enter a phone number and message. The number and message will be displayed on the screen after the device is erased.
  2. If your device is online, the remote erase begins. A confirmation email is sent to your Apple ID email address.
  3. If your device is offline, the remote erase begins the next time it’s online.

There is no cost to having a EasyTradeNow account or setting up a transaction with us. We pay for shipping, and if we send you a box but you decide to cancel your order, there is no charge!

You are under no obligation to send the item to us, and if you decide not to, there are never any penalties! Should you decide not to send in your phone, your transaction will automatically cancel within 30 days from the day it was created. There is no need for you do to anything. All we ask is that you recycle any unused shipping kits we have sent to you.

For individuals,EasyTradeNow does not currently buy from or sell to customers outside the United States. For wholesale buyers, we do sell in bulk provided you meet our seller requirements.

We are definitely excited about the future of EasyTradeNow, and the possibility for expansion, but for now our service is active in the United States alone.

Thank you for your interest, and stay tuned!

EasyTradeNow never sells or shares any of your personal information. Additionally, during our inspection process all devices receive a full wipe and factory restore prior to or during inspection and we destroy any SIM or memory cards that our customers forget to take out.

Please Note: If you do forget to take out your memory card or SIM and your phone is sent to us, we will be unable to send the SIM or memory card back to you should you decide to cancel your transaction as they are destroyed immediately upon the start of the inspection process.

Yes, however we highly recommend to use individual boxes per device. If you choose to use the same box for multiple devices, please make sure you identify which device belongs to which offer by securing the “PS” number to the device.

If you have 2 or more transactions on different orders and would like to ship them using one box, we recommend securing each packing slip to it’s respective device. Additionally, sometimes electronics moving through the mail in the same box can cause damage to each other, so please be sure to pack them carefully.

Please Note: Missing or mixed up packing slips will cause delays at receiving, and could affect the amount paid due to the mix up, or the time it takes to receive your payment.

EasyTradeNow does not purchase items that have been reported as lost or stolen.

We use CheckMEND, a state-of-the-art tool that includes information from carriers, law enforcement and insurance companies to identify whether a device has been reported either lost or stolen.

CheckMEND is a cutting-edge tool designed to more accurately detect potentially stolen goods, including smartphones, tablets and computers. Developed by Recipero, the largest U.S. consumer electronics background report service, CheckMEND compiles data from major wireless carriers, law enforcement and insurance companies across the country (including the FBI) to provide the most complete database of lost or stolen devices.

We also regularly assist law enforcement in the investigation of stolen property. We record the device’s electronic serial number for each item we receive, so we can provide a trail for items under inquiry. Also, all devices, regardless of whether they are reported as lost or stolen, go through our data wipe process.

As part of our online trade-in process, each of our customers are required to contractually confirm the device is in fact theirs to sell and has not been reported as lost or stolen. We also remind customers at several points in the process that we do not accept items that have been reported lost or stolen.

Having an account with EasyTradeNow is a convenient and easy way to track your transactions.

The simplest way to set up an account with EasyTradeNow is to create a transaction – or in other words -sell a device to us on www.EasyTradeNow.com, it’s easy! You will begin by finding your item, and getting a quote.

As you take the steps to lock in the offer on your item, you will be asked for the information needed to create an account. This will include your address, contact information, and payment preferences. As always, there is no cost to using EasyTradeNow to trade in your device, and never an obligation to send the item to us – even if you have one of our boxes.

After you create the transaction it can take up to 5 minutes for our system to process the new account. From there we will send you an activation email, along with an electronic shipping kit (packing slip and shipping label – .PDF). We will then request that you follow the activation link and confirm your account.

If you are looking to purchase a device in our Certified store, You will begin by searching through the device listings and selecting the item you would like to purchase. Once a device has been selected you will proceed to checkout.

To create an account without getting a quote, go to https://easytradenow.com/register.

If you have any trouble activating your account, please our web form. Activation prevents any downtime in communication regarding important account and transaction updates that can relate to your inspection and payment.

  1. Go to Settings
  2. Click on [your name]
  3. Click on iCloud
  4. Click on Find My iPhone
  5. Then unselect [my device].
  • Note: You can also remove your device by turning off iCloud completely on that device. Turning off iCloud turns off all iCloud features on the device.

If you can’t turn off Find My iPhone, you can remove your iOS device or Mac by turning it off and removing it from the Find My iPhone app.

Find My iPhone is automatically activated with iOS7 for iPhones, iPads, and iPod Touch. This automatically blocks activation by other people, and does not allow EasyTradeNow.com to find a new owner for your device. Because of this,EasyTradeNow.com will not be able to offer full trade-in value your devices with Find My iPhone enabled unless you deactivate the “Find My iPhone” in your iCloud account.

The good news is that it is still possible to clear your device. Here’s how:

  1. Go to http://www.icloud.com/#find and login using your Apple iCloud account (this is the same account you use on your device.)
  2. Click “Devices” at the top, and locate the device you sent to EasyTradeNow. After a few moments, iCloud will finish updating the location on each of your devices and the device you sent to EasyTradeNow.com should appear as offline. Click on the device to select it, go back to the device list, and the click the “X” button to remove it from your account. Please note: device must be powered off.
  3. Click “remove” on the next screen to confirm.

If you received an email from EasyTradeNow asking you to complete these steps, use the link in your email to let us know you’ve removed it from your account so we can continue to process your device.

Please note: if you are still in possession of your device, you can turn off Find My iPhone right from the settings menu. If you aren’t able to remove the device from your iCloud account, please contact us for assistance.